Refund policy

Return Policy for Custom Suit Company

At Luga, we are dedicated to providing you with exceptional custom suits that are meticulously tailored to your specific measurements and preferences. As each suit is individually crafted to your unique specifications, we have implemented the following return policy:

1. Eligibility for Returns:

   • We do not accept returns or exchanges on custom-made suits unless we made an error during the manufacturing process.
     It is essential to provide accurate measurements and detailed instructions when placing your order to ensure the perfect fit.

2. Return Process for Errors:

   • In the unlikely event that we made an error with your custom suit, please contact our customer service team immediately via <mailto:buyluga@gmail.com>
     Provide your order details, including the order number, customer name, and a clear description of the error.
     Our customer service team will guide you through the return process and provide a return authorization number (RMA) if applicable.

3. Return Shipping for Errors:

   • If the return is due to an error on our part, we will cover the return shipping costs.
     We will provide you with a prepaid shipping label or arrange for a courier service to collect the item.

4. Refund or Exchange for Errors:

   • Once we receive the returned item and verify the error, we will proceed with either a refund or an exchange.
     Refunds will be issued using the original payment method within [X] business days of receiving the returned item.
     Exchanges will be made for the correct suit based on your original order specifications.

5. Non-Returnable Items:

   • Since each suit is custom-made to your measurements and preferences, we do not accept returns for reasons unrelated to our manufacturing error.
     Any alterations or modifications made to the suit after delivery are also non-returnable.

6. Defective or Damaged Items:

   • If you receive a custom suit that is defective or damaged, please contact our customer service immediately.
     We will evaluate the issue and provide a resolution, which may include a replacement suit or a full refund.

Please understand that due to the nature of custom-made suits, we cannot accept returns or exchanges for reasons unrelated to our manufacturing error. It is crucial to provide accurate measurements and communicate your preferences clearly to ensure a satisfactory outcome.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We are here to help ensure your satisfaction with our custom suits.

Luga reserves the right to modify this return policy as needed, and any changes will be updated on our website accordingly.

At Luga, our primary goal is to deliver the best-fitted suits that meet your expectations. While we strive for perfection, we understand that there might be minor issues with measurements or fit. To address such situations, we have implemented the following policy:

1. Minor Fit Issues:

   • If you encounter minor fit issues with your custom suit, we kindly request you to have the alterations done at the nearest professional alteration service.
     We acknowledge that minor adjustments may be necessary to achieve the perfect fit tailored to your body.

2. Alteration Credit:

   • To assist you with the alteration costs, we will provide a $30 alteration credit.
     Simply provide us with the receipt from the alteration service, and we will credit $30 to your original payment method.

3. Eligibility for Alteration Credit:

   • The alteration credit is applicable only for minor fit adjustments, such as hemming, sleeve length alterations, or minor waist adjustments.
     It does not cover major modifications or changes to the design, style, or measurements beyond the original order specifications.

4. Requesting the Alteration Credit:

   • To request the alteration credit, please contact our customer service team within [X] days of receiving your suit.
     Provide your order details, including the order number, customer name, and a copy of the alteration receipt.
     Our customer service team will verify the eligibility and process the alteration credit accordingly.

5. Additional Assistance:

   • If you have any questions or concerns regarding the alteration process or need further guidance, please feel free to reach out to our customer service team.
     We are committed to ensuring your satisfaction and will be glad to assist you throughout the alteration process.

Please note that the alteration credit is provided as a gesture of goodwill to support you in achieving the desired fit. We recommend consulting a professional tailor who specializes in suit alterations to ensure the best possible outcome.

At Luga, we value your feedback and continuously strive to improve our products and services. Your satisfaction is our utmost priority, and we appreciate your understanding and cooperation in addressing minor fit issues.

This policy is subject to change at the discretion of Luga. Any updates or modifications will be promptly communicated on our website.

Thank you for choosing Luga, and we look forward to providing you with an exceptional custom suit experience.